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Frequently asked questions
Frequently asked questions
The answers to the most commonly asked questions
30 articles in this collection
Written by
Jon Parkinson
and
Mike Read
I want to switch my Live account to another broker
If you have one broker thats linked to Pelican but want to switch it to a different provider
Written by
Jon Parkinson
Updated over a week ago
Verification code has not arrived
No SMS message delivered my code?
Written by
Mike Read
Updated over a week ago
What operating system is required to download Pelican
Android and iOS
Written by
Mike Read
Updated over a week ago
The Basics
How do I copy a trade?
Written by
Jon Parkinson
Updated over a week ago
How do I inverse a trade?
Written by
Jon Parkinson
Updated over a week ago
How do I create a group?
Written by
Jon Parkinson
Updated over a week ago
How do I join a group?
Written by
Jon Parkinson
Updated over a week ago
How do I place a trade?
Written by
Jon Parkinson
Updated over a week ago
How do I follow someone?
Written by
Jon Parkinson
Updated over a week ago
How do I place a trade on a group wall?
Written by
Jon Parkinson
Updated over a week ago
How do I manage notifications?
Written by
Mike Read
Updated over a week ago
How do I change my group's settings?
Written by
Mike Read
Updated over a week ago
How do I unsubscribe from a group?
Written by
Mike Read
Updated over a week ago
Other
What number in the market price dictates my profit or loss?
Written by
Jon Parkinson
Updated over a week ago
Does Pelican have auto Copying?
Written by
Jon Parkinson
Updated over a week ago
Margin, Equity, Live P/L and Balance explained
Written by
Mike Read
Updated over a week ago
I have been logged out and I am now being asked for a code?
Written by
Mike Read
Updated over a week ago
My trade closed without me doing anything?
No stops and limits were hit but still my trade was closed
Written by
Mike Read
Updated over a week ago
Can I trade in decimals?
Written by
Mike Read
Updated over a week ago
Who is the underlying execution provider?
Written by
Jon Parkinson
Updated over a week ago
Are you a regulated firm?
Written by
Jon Parkinson
Updated over a week ago
How many markets are on Pelican?
Written by
Jon Parkinson
Updated over a week ago
What is the difference between a Spread bet and a CFD account?
Written by
Mike Read
Updated over a week ago
Can I access Pelican via desktop?
Written by
Jon Parkinson
Updated over a week ago
Do you offer Guaranteed Stops?
Written by
Mike Read
Updated over a week ago
Am I regulated to give trading advice on Pelican?
Written by
Mike Read
Updated over a week ago
Account
How do I change my password?
Written by
Jon Parkinson
Updated over a week ago
My account is live but Pelican still says demo?
Written by
Mike Read
Updated over a week ago
I have a non-UK address, can I still have a Live account?
Written by
Mike Read
Updated over a week ago
How do I delete my account?
Written by
Jon Parkinson
Updated over a week ago