The App can sometimes log you out as a safety mechanism to ensure that your account is not continuously open. Logging back in is easy:

Open the app, and log in with your phone number.

The code you are asked for will automatically be sent to you via text message.

If you do not receive this code via SMS - select option 'Didn't receive code' which can be found below the input field

Select how you want the code re-sent; sms or via email (if you choose email it will re-send the code to the email address you originally used when creating the account)

Please note that if you use an old code - access will not be granted

Input your six digit code and select 'Confirm'.

That's it, you're in!

If the problem persists with no access, contact us on:
Phone: 020 3475 4516

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